This document explains the process and terms involved in Exchange, Return or Cancellation of orders.
25 days from delivery
Exchange for colors and size, Does not fit
If you are not satisfied with the fit of the product, you can exchange it within 25 days of delivery at no extra cost. You can seek an exchange of a different size or color. Alternatively, you can return the product for WILLUMINATI™ Wallet Credits which can be used to place a fresh order.
Please contact us with your exchange request within 25 days from the date of delivery. The original item will be recalled and an exchange will be shipped to you. The product should be returned in its original condition at the time of delivery. Please ensure that
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely delightful shopping experience. We assure you that all products sold on WILLUMINATI™ are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered. Possible resolution could be Replacement, Exchange or Refund, backed by the 25 Day Replacement Guarantee.
In any case, all your purchases on WILLUMINATI™ are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.
If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’ by WILLUMINATI™, you may request a replacement at no extra cost. Returns are covered by the 25 Day Replacement Guarantee.
Replacement is subject to availability of stock with WILLUMINATI™. If the product is out of stock or discontinued, you will receive a full refund, no questions asked.
If you are not satisfied with the Clothing item delivered, you can request an exchange in a different size, color or design in the same category (Ladies, Gents and Kids). All this, again, at no extra cost to you.
Returns are covered by the 25 Day Replacement Guarantee.
Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.
Returns are easy, simply follow these steps
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don’t get the return within the promised date, contact us immediately.
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
In case WILLUMINATI™ declines a replacement request and you are unconvinced with the reason provided, you can write to us to at email@example.com Before taking any step towards legal actions.
There are certain scenarios where it is difficult for us to support returns
Please go to the product page, where you can see the respective policy against each product.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 25 days of delivery.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
Please check possibility of Return and Refund while purchasing any particular product.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
A disabled ‘Cancel’ link can mean the following things:
In any of the above cases, you can get in touch with us for more information
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by WILLUMINATI™.